FK
Frederick K

1 reviews | Active since May 2012

21 May 2021, 16:12

E Mails

I had a problem with receiving emails regarding claim acknowledgements processed by the fund. After lots of queries I was referred to Hellopeter and contacted them. The response time was much faster and at last somebody did the right thing and fixed my personal details and the problem for me. I now receive emails regarding claim acknowledgements and the system seems to be back to normal. Thank you for the assistance.

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 May 2021, 05:36
Official
Hello Frederick,

Thank you for your encouraging message. 
 
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experience with us. 
 
Kind Regards 
The Bonitas Team