SJ
Salushka J

1 reviews | Active since Sept 2020

05 Jan 2026, 10:23

Down with Bonitas Boncap

Customer Services is pathetic, we as customers should be given value for money as we do pay people at the call centers their salaries, App doesn't work, calls not answered to make enquiries of claims and we get an automated response, Bonitas Boncap, do better! We the customers and we have the option of leaving this medical scheme or boycotting for some service!

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jan 2026, 10:37
Official
Hello Salushka J
 Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. 

We have escalated this matter to the BonCap department for further investigation.
We appreciate your patience while we are resolving this query for you.  
 Kind Regards
 
 Bonitas Team