Hellopeter
Share Your Experience
wS
wandile S

1 reviews | Active since Aug 2022

01 Aug 2022, 11:39

Double payment

I've been waiting for my refund since 1st of june till to date, while im told it will take 5 days to receive my money back. Im tired of calling them daily

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Aug 2022, 23:07
Official
Hello Wandile S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team
wS
wandile S's update02 Aug 2022, 04:10
Reviewer Update
Is the 3-5 working days turnaround time changed? ref Your query number is : 270622Q5GLM8 and query number is : 270622Q5GM5S. I'm truly disappointed two months now I have to call follow you guys around like you don't know your work.

Bonitas Medical Fund
Bonitas Medical Fund's reply02 Aug 2022, 09:04
Official
Hello Wandile S

Thank you for notifying us of your complaint. 

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team