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GENEVIEVE R
1 reviews | Active since Nov 2016
29 Dec 2022, 14:31
double debiting my account.
I JOINED BONITAS IN JULY 2022 I CALLED ON THE 20 JUNE SPOKE TO CURTIS VAN WYK HE SAID MY MEMBERSHIP WILL BE ACTIVE ON THE 1 JUY THEY WILL DEBIT END OF JUNE THEY DID NOT DEBIT MY ACCOUNT I MADE A MANUAL PAYMENT INTO THEIR BANK ACCOUNT WHICH THEY CONFIRMED THEY RECEIVED PAYMENT FOR THE MONTH OF JULY EVERY MONTH AFTER THAT THEY DEBITED MY ACCOUNT ON THE 27TH IN OCTOBER THEY DEBITED MY ACCOUNT TWICE AND NOW IN DECEMBER WHEN COMPLAINING ABOUT THE MATTER THEY TELLING ME IM IN ARREARS FOR WHICH MONTH I DONT KNOW CAUSE I HAVE SENT THEM A 6 MONTH STATEMENT STATING THE PAYMENT OF EACH MONTH SINCE JULY THEY KEEP DEBITING MY ACCOUNT TWICE PUTTING MY BANK ACCOUNT IN A MINUS AND IN HONOURING FEES TO THE BANK THAT I MUST PAY FOR DEBIT ORDERS THAT DOES NOT EXIST THIS IS THE WORST MEDICAL AID I HAVE EVER DEALT WITH IN MY LIFE.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
29 Dec 2022, 14:34Hello Genevieve R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply29 Dec 2022, 14:34
Official
Hello Genevieve R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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GENEVIEVE R's updateReviewer Update
29 Dec 2022, 14:44PLEASE CAN YOU SOLVE THE MATTER URGENTLY CAUSE YOUR CONSULTANT ALREADY SAID THEY WILL DOUBLE DEBIT IN JANUARY AGAIN
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GENEVIEVE R's update29 Dec 2022, 14:44
Reviewer Update
PLEASE CAN YOU SOLVE THE MATTER URGENTLY CAUSE YOUR CONSULTANT ALREADY SAID THEY WILL DOUBLE DEBIT IN JANUARY AGAIN
Bonitas Medical Fund's replyOfficial
29 Dec 2022, 17:45Hello Genevieve R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Bonitas Medical Fund's reply29 Dec 2022, 17:45
Official
Hello Genevieve R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
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GENEVIEVE R's updateReviewer Update
29 Dec 2022, 17:53Good day the matter has not been resolved i send through a statement from july to December and as per statement August payment was debited and is reflecting on statement
please double check statement
please double check statement
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GENEVIEVE R's update29 Dec 2022, 17:53
Reviewer Update
Good day the matter has not been resolved i send through a statement from july to December and as per statement August payment was debited and is reflecting on statement
please double check statement
please double check statement
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GENEVIEVE R's updateReviewer Update
29 Dec 2022, 18:10Please note payment for August was debited on the 29th August
from july to December its 6 months and statement reflect 6 payments so where does the 7th payment come from there is no extra month
please revert to statement and rectify error and stop debiting my account twice
from july to December its 6 months and statement reflect 6 payments so where does the 7th payment come from there is no extra month
please revert to statement and rectify error and stop debiting my account twice
GR
GENEVIEVE R's update29 Dec 2022, 18:10
Reviewer Update
Please note payment for August was debited on the 29th August
from july to December its 6 months and statement reflect 6 payments so where does the 7th payment come from there is no extra month
please revert to statement and rectify error and stop debiting my account twice
from july to December its 6 months and statement reflect 6 payments so where does the 7th payment come from there is no extra month
please revert to statement and rectify error and stop debiting my account twice
Bonitas Medical Fund's replyOfficial
30 Dec 2022, 09:03Hello Genevieve R
With reference to your enquiry, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
With reference to your enquiry, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply30 Dec 2022, 09:03
Official
Hello Genevieve R
With reference to your enquiry, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
With reference to your enquiry, we are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
12 Jan 2023, 13:52Hello Genevieve R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Bonitas Medical Fund's reply12 Jan 2023, 13:52
Official
Hello Genevieve R Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team