RL
Ruwaida L
1 reviews | Active since Aug 2014
30 Dec 2025, 07:43
Double debited with no explanation
Bonitas (Boncap) double debited me for December, took off double tthe installments and now my account is in arrears and no explanation whatsoever for a double debit, this is the second time they have done this, causing my account to reflect badly and all they did the first time was apologise how do you just take money from peoples accounts without any explanation
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Bonitas Medical Fund's replyOfficial
30 Dec 2025, 07:54Hello Ruwaida
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to BonCap department for investigations.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to BonCap department for investigations.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply30 Dec 2025, 07:54
Official
Hello Ruwaida
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to BonCap department for investigations.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We have escalated this matter to BonCap department for investigations.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team