Double debited again

Yet again I am writing on Hello Peter about Bonitas.

Last month my father made a payment at his bank to get his medical up to date and used the incorrect reference number. I sent a mail to your accounts team to ask the payment be allocated correctly to which I got a response stating that the payment was allocated and the medical aid reinstated. This month however you go and deduct that same amount plus my dads normal contribution. None of his other debit orders was paid due to this error on your end. So to not get him suspended again, i wrote another mail asking that yoy refund him as that arrears was already settled as per the correspondence from your accounts department. Now I get told we have to wait 5 working days. This is unacceptable. I want to tell my dad to get the payment reversed at his bank but seeing that you guys are totally disorganized I am afraid you will go and suspend him again. I need this fixed ASAP. Not in 5 working days.