1 reviews | Active since Aug 2014
Double debited
<p>Good day</p> <p> </p> <p>Writing this on behalf of my mother (Desia Sebola, ID Number : ********** 818084and Membership Number : ********** 7530) who has been a valid member to Bonitas medical aid scheme. On Tuesday morning 01 August 2017, her account was debited R1901 and R3294 from the normal R803 that they have been debiting the last 3 months. I as her daughter Dikeledi Sebola called their call centre, the first agent did not assist and called again after few hours, where the second agent was much better. But now I am on the line with Pear Bogatsu(brokers support) who is telling me a different story to what I discussed with the agent on Wednesday morning. No communication what so ever was sent to the member reagrding a short fall on her account. And after 3 months they decide to debit those huge amounts from a pensioner who has other accounts to pay. This has caused a mess on her account because other companies were unable to debit their amounts. Who is responsible to communicate with the member when there is something wrong on her account. The member is very furious and has never received such bad service from Bonitas Scheme. I would like someone in accounts to explain this mess as the agents from same department are communicating different stories. Angry customer </p>
Hello Mmasaki,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Kind regards,
Bonitas Team
Best regards,
Hello Mmasaki,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Kind regards,
Bonitas Team
Best regards,
*** and contact details *** Dikeledi Sebola(daughter)
*** and contact details *** Dikeledi Sebola(daughter)
Hello Mmasaki,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello Mmasaki,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Good day
My mother received an SMS this morning stating that her medical aid has been suspended. Barebin mind we have paid the 1910 on Saturday morning into the Nedbank account. I called in again and I must say so fast I have spoken to four agents with no luck on way forward. They told me on my first call last week Wednesday that GEPF is not contributing their side but went to GEPF today and they cvonfgirmed that they have paying Bonita's well. How do you suspend a members medical aid with chronic diseases and still no communication from an agent to sort this'd matter out. We were told by GEPF that my mother should have been contributing 1901 but Bonitas has been debiting 803 which I still want to know who decided on this amount. And once they noticed that the account was short paid in May, why was there no complication to sort this mess. But they can do courtesy calls but can't do that when there is a problem with members account. Have been joined as a member in 1984 and is the treatment she is receiving.
Good day
My mother received an SMS this morning stating that her medical aid has been suspended. Barebin mind we have paid the 1910 on Saturday morning into the Nedbank account. I called in again and I must say so fast I have spoken to four agents with no luck on way forward. They told me on my first call last week Wednesday that GEPF is not contributing their side but went to GEPF today and they cvonfgirmed that they have paying Bonita's well. How do you suspend a members medical aid with chronic diseases and still no communication from an agent to sort this'd matter out. We were told by GEPF that my mother should have been contributing 1901 but Bonitas has been debiting 803 which I still want to know who decided on this amount. And once they noticed that the account was short paid in May, why was there no complication to sort this mess. But they can do courtesy calls but can't do that when there is a problem with members account. Have been joined as a member in 1984 and is the treatment she is receiving.
Bonitas tried aclling me again but was in a meeting this morning. Called their call centre again thinking there is a solution to the matter, but NO. I am now told that my mum has to pay the R3200 that she did not know about in full before they can activate her medical aid. My question is did anyone from Bonitas tell me on email or her over the phone about this amount owed. Now they are making it look like she is a bad payer who does not want to pay her bill which she was aware of for the past 3 months that they clain was a short fall. Then in the mean time, a CHRONIC PATIENT has to suffer. I wonder if Bonitas does even care about their clients. And another note Where does a pensioner get R3200 that they want in full tod re-activate her medical aid? Now this is taking 2 weeks to just sort this something that we were not aware of. Can someone from Bonitas sort this matter out.
Bonitas tried aclling me again but was in a meeting this morning. Called their call centre again thinking there is a solution to the matter, but NO. I am now told that my mum has to pay the R3200 that she did not know about in full before they can activate her medical aid. My question is did anyone from Bonitas tell me on email or her over the phone about this amount owed. Now they are making it look like she is a bad payer who does not want to pay her bill which she was aware of for the past 3 months that they clain was a short fall. Then in the mean time, a CHRONIC PATIENT has to suffer. I wonder if Bonitas does even care about their clients. And another note Where does a pensioner get R3200 that they want in full tod re-activate her medical aid? Now this is taking 2 weeks to just sort this something that we were not aware of. Can someone from Bonitas sort this matter out.
Hello Mmasaki,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Hello Mmasaki,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,