SF
Simone F
1 reviews | Active since Aug 2024
07 Aug 2024, 17:48
Don't use bonitas medical fund
Please do not sign up with bonitas as in emergencies they don't give a damn about actually helping out. I needed a months extension on my medical aid and they sent me the new membership certificate stating that it was extended. I have now been trying to get them to cover my medical costs for that extended month for the past 6 months. Everytime i call and the call gets cut out they don't call back even though i asked. Everytime i send an email i get the same automated response and no actual feedback. Honestly it was the worst decision to choose bonitas. I don't like writing bad reviews but if this gets my case sorted i will.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Aug 2024, 08:49Hello Simone F
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply08 Aug 2024, 08:49
Official
Hello Simone F
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Aug 2024, 10:54Hello Simone F
Thank you for submitting a comment to us through hellopeter.
According to the email communication, your membership number or ID number was requested from you but was not received.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, your membership number or ID number was requested from you but was not received.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply13 Aug 2024, 10:54
Official
Hello Simone F
Thank you for submitting a comment to us through hellopeter.
According to the email communication, your membership number or ID number was requested from you but was not received.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, your membership number or ID number was requested from you but was not received.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
SF
Simone F's updateReviewer Update
16 Aug 2024, 10:45I recieved a response now from you guys saying the exact same thing you have been saying. And i sent another reply and now silence again. Please provide me with a personal email that i can use to gwt this matter sorted as i cant wait 2 weeks for a reply
SF
Simone F's update16 Aug 2024, 10:45
Reviewer Update
I recieved a response now from you guys saying the exact same thing you have been saying. And i sent another reply and now silence again. Please provide me with a personal email that i can use to gwt this matter sorted as i cant wait 2 weeks for a reply