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LG
Luke G

1 reviews | Active since May 2014

01 Oct 2018, 20:13

Don't read all the docs supp****

My wife visited the GP who referred her to a Rheumatologist. She made an appointment and saw the Rheumatologist and has sadly been diagnosed with rheumatoid arthritis. I submitted the account, with the referral and have now received your payment advise which states no payment to member due to 'no referral'. It is soooo frustrating dealing with Bonitas!!!!

0
Replies (6)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Oct 2018, 14:11
Official

Hello VDMAN,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

LG
Luke G's update10 Oct 2018, 09:25
Reviewer Update
I am still waiting for that call!!!!!!!!!!!!!!!!!!!!!!!!!
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Oct 2018, 09:41
Official

Hello VDMAN,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

LG
Luke G's update22 Oct 2018, 14:10
Reviewer Update
No, this has not been resolved! You requested that the ICD10 be changed, which was done and yet again the claim has been rejected!!!!!!!!!!!!!! Now with the original reason that no motivation letter was attached. Does the left hand know what the right is doing?
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Nov 2018, 11:23
Official
Hello VDMAN,

Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
LG
Luke G's update19 Nov 2018, 08:34
Reviewer Update
Apology NOT accepted as this has not yet been resolved! Bonitas has only paid for 30% of the PMB claim as you state that we haven't used a DSP. It has been a month since I logged the complaint and as yet Bonitas cannot supply me with a DSP. You have sent me a list of specialists, but not 1 is a rheumatologist. I'll gladly send my wife to a cardiologist, but I doubt if she will get the correct treatment. Out of frustration, I have had to request assistance from the Council of Medical Schemes. Complaint number 70962.