SB
Sarah B
1 reviews | Active since Dec 2021
16 Apr 2022, 04:33
Don't look at Bonita's for cover
So upset with Bonita's. Really considering cancelling after 7 years being a client. 2 weeks ago partner was rushed to network hospital as blood count was extremely low. Turns out he has stomach cancer and it was decided that as soon as they got his blood count up that the tumor had to be removed as it was seen as an emergency as it was affecting his blood count. Operation was a few days later... Bill comes... Out of the r41000 they paid only about r10000.... I must cover the rest. Where in your life?... In a network hospital... With a doctor that is based there that the hospital sent through... Seriously not even worth having medical aid as it's just one big *******... They will do anything not to pay out
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
19 Apr 2022, 12:58Hello Sarah B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply19 Apr 2022, 12:58
Official
Hello Sarah B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Apr 2022, 21:04Hello Sarah B
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Apr 2022, 21:04
Official
Hello Sarah B
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
SB
Sarah B's updateReviewer Update
22 Apr 2022, 09:35I am still waiting for someone to let me know anything
SB
Sarah B's update22 Apr 2022, 09:35
Reviewer Update
I am still waiting for someone to let me know anything
Bonitas Medical Fund's replyOfficial
29 Apr 2022, 11:25Hello Sarah B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply29 Apr 2022, 11:25
Official
Hello Sarah B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team