VF
Vivienne F
1 reviews | Active since Oct 2022
12 Oct 2022, 18:37
Don't join Bonitas, if you don't like stress
I actually would like to give 0 stars. I have nothing but stress from them. I have a severe heart condition, and require many hospital stays and many coronary stents. The amount of fighting I have to do to get them to recognise my condition as PMB, and pay to keep me alive, is ludicrous. I have had to lodge 3 CMS complaints already. And now, in an administrative bungle, I am still waiting for a refund due to me...3 months and counting...with no resolution in sight.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
13 Oct 2022, 09:17Hello Vivienne F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply13 Oct 2022, 09:17
Official
Hello Vivienne F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
24 Oct 2022, 13:08Hello Vivienne F,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply24 Oct 2022, 13:08
Official
Hello Vivienne F,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards,
Bonitas Team
VF
Vivienne F's updateReviewer Update
30 Oct 2022, 23:45It most certainly has not been resolved!!! Wow - just another reason to give you a dismal rating!! I am still waiting for my refund, 4 months down the line
VF
Vivienne F's update30 Oct 2022, 23:45
Reviewer Update
It most certainly has not been resolved!!! Wow - just another reason to give you a dismal rating!! I am still waiting for my refund, 4 months down the line