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charlene M
1 reviews | Active since Oct 2009
23 Dec 2022, 11:26
Don't follow popia act, no refund,no call back
Refund was owed to my late mum. Sent through all documents requested and I noticed a refund mail being sent to me on 17th Nov. I then contacted bonitas for proof pf Payment. They sent me proof of payment with some one else ID and bank details.i then responded to finance dep if this was verified and checked before sending me this mail as This goes against popia act and I requested for manager to call . Till to date I have mailed for feedback and response and no one has contacted me.i will be contacting ombudsman and logging and ensuring that not following popia act is lodged.Thsi goes against legislation of popia act,shows poor management of personal details. And who signed of this refund and mail sent??? Shocking and no manager or anyone has responded or even apologised.i will also co tact person who details was shared with me and make them aware of this breach of personal information
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
23 Dec 2022, 11:31Hello Charlene M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply23 Dec 2022, 11:31
Official
Hello Charlene M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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charlene M's updateReviewer Update
23 Dec 2022, 12:09This is a default response.?I am not patient with a company who have ignored my mails etc.i complained via mail many times and no response. No proper process in place. No intention of retaining customers ..nothing.
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charlene M's update23 Dec 2022, 12:09
Reviewer Update
This is a default response.?I am not patient with a company who have ignored my mails etc.i complained via mail many times and no response. No proper process in place. No intention of retaining customers ..nothing.
Bonitas Medical Fund's replyOfficial
23 Dec 2022, 17:06Hello Charlene M
We tried to contact you earlier in respect of the progress of your enquiry without success.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
We tried to contact you earlier in respect of the progress of your enquiry without success.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply23 Dec 2022, 17:06
Official
Hello Charlene M
We tried to contact you earlier in respect of the progress of your enquiry without success.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
We tried to contact you earlier in respect of the progress of your enquiry without success.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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charlene M's updateReviewer Update
02 Jan 2023, 12:40Hi ..please send proof of being contacted .how many times did you try ? Did you leave a voice message and contact details for me to contact you back????. I got nothing. Till to date I have no response. So pathetic. Ha e contacted med ombudsman a
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charlene M's update02 Jan 2023, 12:40
Reviewer Update
Hi ..please send proof of being contacted .how many times did you try ? Did you leave a voice message and contact details for me to contact you back????. I got nothing. Till to date I have no response. So pathetic. Ha e contacted med ombudsman a
Bonitas Medical Fund's replyOfficial
03 Jan 2023, 09:06Hello Charlene M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and final feedback will be provided accordingly. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and final feedback will be provided accordingly. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Bonitas Medical Fund's reply03 Jan 2023, 09:06
Official
Hello Charlene M
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and final feedback will be provided accordingly. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and final feedback will be provided accordingly. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
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charlene M's updateReviewer Update
04 Jan 2023, 13:24I have lodged a complaint to ombudsman and also to popia regulator for violation of personal information. Shameful from Bonitas
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charlene M's update04 Jan 2023, 13:24
Reviewer Update
I have lodged a complaint to ombudsman and also to popia regulator for violation of personal information. Shameful from Bonitas