Don't ever move to Bonitas medical aid - terrible service!!!

In the beginning of 2018 we were forced to move to Bonitas by my husbands company. Previously we had been with Discovery and had no problems. Not only do you get less medical savings for a medical aid plan of the same monthly price, you also have to deal with the ******* service delivery by Bonitas.

I fell pregnant in September. I tried to register on Bonitas' maternity programme but the phone number just cut out. (One has to phone because they have no online registration portal). At a later stage I phoned again and eventually got registered on the maternity programme.

My husband and I then needed to do a main member swap because he left his company. I became the main member - we had to get a new medical aid number and profile from 1 November. We have still not received our new membership cards. I put in a claim for my 8 week gynae visit that was in October, as well as my 12 week gynae visit and 12 week scan. I have heard nothing back regarding my claims.

On Monday I tried to phone to query what is happening with my claims and was told that the system is offline and that a consultant would call me back. Still waiting for that phone call! Today I tried to phone Bonitas again in order to query what is going on regarding my claims and was put on hold for 45 minutes. Eventually I put down the phone after 45 minutes because I wasn't getting anywhere.

I am not even sure what to do anymore? Must I go to the walk in center to demand service!?