Don't Cover Anything

I am honestly regretting choosing Bonitas. Terrible medical Aid when it comes to transparence and communication!!

Firstly, I have been waiting 6 months for my medical aid card. Still have not received it. Secondly, their app and online login SUCKS! you can only see your member number and the plan you are on (IF YOU CAN GET INTO THE APP). Most of the time the app says they cannot find a member with my medical aid number. But, back to the online login, you cannot track claims, you cannot see your history, you cannot submit claims or scripts, nothing! Useless, why even have it?

Thirdly: I have cover for in hospital blood tests. Which was not covered. I have cover for OTC and or script medicine. Which they did not cover. I have chronic medicine cover. Again, they refuse to cover.

What is this medical aid good for? I am paying a nice monthly fee, to still pay all Dr's, hospital visits, test and medicines out of my pocket.

This all is after I was forced into a premium increase even before my medical aid was active. have not used it once, but here is more money.

In my opinion this medical aid should not be in the top 5 medical aids in SA. Disgrace.