Dont care about there members
Bonitas force member on chronic medication to use Pharmacy Direct if you complain to Bonitas they only reply they will forward the complain to Pharmacy Direct Pharmacy Direct had been delivering chronic medication later and later each month form 2016. Every Month I have to phone and request to speak to a manager and even then the medication is late. I will run out of medication on Sunday (once again) and they just don't care. I bought almost a month medication just in this year from another pharmacy to cover the gap created with Pharmacy direct non existing service.
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Replies (3)
Bonitas Medical Fund's replyOfficial
27 Aug 2021, 15:18Hello Johan V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply27 Aug 2021, 15:18
Official
Hello Johan V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
's updateReviewer Update
29 Aug 2021, 23:33I Waited till 01H00 Saturday morning NO MEDICATION WAS DELIVED as promised by Pharmacy Direct.
's update29 Aug 2021, 23:33
Reviewer Update
I Waited till 01H00 Saturday morning NO MEDICATION WAS DELIVED as promised by Pharmacy Direct.
's updateReviewer Update
30 Aug 2021, 23:17And Bonitas is ignoring this issue
Pharmacy Direct contacted Me again today. The manager (not the same one as Friday) promised me my medication WILL be delivered this evening. she confirmed my delivery address as being my home address. It is 11H00 still not delivery. They claimed the medication on the 20 of August from Bonitas ? when I took the script to Another pharmacy I was informed that there is another blood pressure pill on the scrip that was never issued by Pharmacy Direct? This greatly shows the total incomitances of personnel. It is the second time that FD don't issue the full scrip or wrong scrip.
Pharmacy Direct contacted Me again today. The manager (not the same one as Friday) promised me my medication WILL be delivered this evening. she confirmed my delivery address as being my home address. It is 11H00 still not delivery. They claimed the medication on the 20 of August from Bonitas ? when I took the script to Another pharmacy I was informed that there is another blood pressure pill on the scrip that was never issued by Pharmacy Direct? This greatly shows the total incomitances of personnel. It is the second time that FD don't issue the full scrip or wrong scrip.
's update30 Aug 2021, 23:17
Reviewer Update
And Bonitas is ignoring this issue
Pharmacy Direct contacted Me again today. The manager (not the same one as Friday) promised me my medication WILL be delivered this evening. she confirmed my delivery address as being my home address. It is 11H00 still not delivery. They claimed the medication on the 20 of August from Bonitas ? when I took the script to Another pharmacy I was informed that there is another blood pressure pill on the scrip that was never issued by Pharmacy Direct? This greatly shows the total incomitances of personnel. It is the second time that FD don't issue the full scrip or wrong scrip.
Pharmacy Direct contacted Me again today. The manager (not the same one as Friday) promised me my medication WILL be delivered this evening. she confirmed my delivery address as being my home address. It is 11H00 still not delivery. They claimed the medication on the 20 of August from Bonitas ? when I took the script to Another pharmacy I was informed that there is another blood pressure pill on the scrip that was never issued by Pharmacy Direct? This greatly shows the total incomitances of personnel. It is the second time that FD don't issue the full scrip or wrong scrip.