MP
Mohamed P
1 reviews | Active since Jun 2011
28 Mar 2019, 13:10
Don't Care About Members Health
Today I received the March newsletter. I goes on to say how important the HbA1c test is, in fact there's a whole page dedicated to how vital it is.
If you know that it's so important for your members health, why then do you reject claims for this test???
"The following codes has not been authorised as Prescribed Minimum Benefit (PMB) as these codes are not included in the care plan for members conditions.
Date of service: 18/01/2019 Tariff Code: 4064 and 4492"
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Replies (3)
Bonitas Medical Fund's replyOfficial
29 Mar 2019, 10:57Hello patel8786,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply29 Mar 2019, 10:57
Official
Hello patel8786,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
MP
Mohamed P's updateReviewer Update
22 Apr 2019, 21:28Almost a month later and still no response. Very disappointing
MP
Mohamed P's update22 Apr 2019, 21:28
Reviewer Update
Almost a month later and still no response. Very disappointing
Bonitas Medical Fund's replyOfficial
24 Apr 2019, 15:03Hello patel8786,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply24 Apr 2019, 15:03
Official
Hello patel8786,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team