MA
Matome A

1 reviews | Active since Nov 2012

08 Aug 2025, 06:59

Donor Expenses Are Not Covered And I am Unwell

I am due for transplant, and I found a donor who is willing to help me unconditionally. At first, the donor tests costed around R19000 and the Medical aid did not pay, Reason: Donor is not the member. We did other tests and they costed about R11000, Still the medical aid is not paying because donor is not on the medical aid. Why must I suffer while I have someone who is willing to assist. Are you prioritizing funds over lives? I have been with Bonitas since 2007/08. They did the stool tests recently and still Bonitas does not want to pay. It took me an arm and leg to write this review. I am unwell but still forced myself to write this :-(

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2025, 07:48
Official
Hello Matome

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
 Kind Regards 

Bonitas Team
MA
Matome A's update08 Aug 2025, 09:27
Reviewer Update
Your urgent attention and resolution to this matter is urgently required.
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2025, 17:25
Official
Hello Matome

Thank you for notifying us of your complaint. 
 
We are investigating this matter.
  
We appreciate your patience while we are resolving this query for you. 
 
 Kind Regards 

Bonitas Team