MS
Marc S

1 reviews | Active since Jul 2011

25 Nov 2019, 13:41

Does Bonitas really care???

We have sent emails to Tash Thevan requesting urgent help, but get no reply!! We have send FB Messenger messages requesting urgent help, but get no reply!!! It seems Bonitas, again, just don’t care about us!!!!

0
Replies (3)
MS
Marc S's update26 Nov 2019, 12:24
Reviewer Update
#blackfriday
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Nov 2019, 13:10
Official
Hello Marc S, 
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards 
The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Nov 2019, 09:36
Official
Hello Marc S, 
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team