Does anyone read in this place?

<p>I had an unbearable back pain on Saturday 18 June 2016. I could not sit down or get out of bed without help. I then went to a hospital (Life Carstenhof). When I got there I was assessed and referred for an X-ray as the doctor could not proceed to diagnose me.</p> <p> </p> <p>The X-ray did not pick anything up and he referred me for a further scan at a different hospital (Waterfall Hospital) as they did not have such a scan at hospital. They then gave me 2 injections to minimize the pain.</p> <p>I was then supposed to be admitted but since I have family around, they opted to take me home.</p> <p> </p> <p>On Monday, 20 June 2016 I submitted my documents for the transaction to be put through to hospital benefits as this was an emergency consultation. I also needed pre-authorisation for the further scan that I was due for to assess me further to enable me to be diagnosed so that I could be given the correct medication and treatment and not the pain ****ers that I have been living on for the past 2 weeks.</p> <p>They told me about ICD codes and processes and eventually was told to speak to a clinical consultant. I did. She opened a file for me (BON ********** 3) and informed me this can be charged to hospital benefits because I received medication during the consultation on 18 June 2016. I then got hold of all the codes and injection names that they needed and forwarded the documents to the hospital admin email address.</p> <p> </p> <p>The next thing I received a letter stating that my claim has been rejected.</p> <p>It does not say whether the claim for the 18 June or the pre-authorization that I need to get. The codes reflected on the letter are not the code that were on the documents that I forwarded to them.</p> <p> </p> <p>So as I am writing this complaint, I am in bed, in pain and want to know what exactly I need to do to go to a hospital where I can be assessed to establish what’s wrong with me and treat me accordingly. What does it take to get a pre-authorisation for hospital from this medical aid. For how long must I be in pain? Why do I even have this medical aid if it doesn’t do what it claims to do?</p> <p> </p>