Does any1 work at Bonitas any more ?

Ive been a Bonitas client for more than 5 years now (+-8yrs if not mistaken). Even though my benefits include going to the DR and Dentist 2ce a yr, amongst other things, I have hardly ever used these benefits as it costs Bonitas for this & I don't believe in wasting other people's money. However, over the past few months I have been to the DR 3 times as I have been diagnosed with Psoriasis. I have had to pay for about 33% or more of my bills. I have sent the slips through to Bonitas but they don't even reply. I have spent over R150 k on Bonitas over the yrs, but when I ask for something in return they don't even bother to get back to me. This is ludicrous, why am I paying so much for such terrible service, & then I still have to pay in when I see a DR? Discovery here I come. In order to get these guys to respond, I need to complain on Hello Peter. I still haven't had a proper response (not automatic replies) from them on this. Every time someone does respond, I then respond to them , then a different person responds. I'm going absolutely mad trying to sort these issue out. I feel sorry for the people out there with Bonitas who don't know about Hello Peter. can someone phone me ?