1 reviews | Active since Aug 2024
Doctors bills, Prescriptions & Maternity benefits NOT PAID for
Since the beginning of 2024, February, I have been told that my funds are exhausted. Upon enquiring, I'm told otherwise, that there are funds. I was told to do a Wellness screening to activate the Booster Fund. I did. I still can't "access" funds. I registered for maternity program but maternal supplements have never been paid for.
As a result, I have doctors' bills and ultrasound scans that are not paid for, some I have paid for with my own money and prescriptions have been paid for, cash. One prescription meds is chronic. When I call, every agent that answers the phone tells me a different story.
I want to be reimbursed but I'm taken from pillar to post. I have even gone to their offices, physically. The office does what I do at home, call the call center and of course, NO HELP! Yet premiums are paid monthly and on time.
So frustrated
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team