DO YOU EVEN LISTEN TO YOUR CLIENTS??

To say I am mad would be the understatement of the eon. When I first shopped around, I specifically and clearly stated that I need a comprehensive plan because I am a chronic patient and my daughter is sickly. I stated clearly that I needed a plan that would be able to cover all my medical needs be it day to day or hospitalization, without any hassles. The person who was assisting me told me that BONSAVE would be perfect for me and I accepted because I trusted their 'professional' advice. Now it turns out that this is one of their lowest... LOWEST... plans and I obviously will not be allowed to change until next year...and now, if I cancel, finding another service provider will be a nightmare. so thanks a lot for letting me waste my breath and my airtime explaining my needs only for you to go and do whatever you wanted anyway. What am I supposed to do with this useless plan? My child is sick and when I went to the pharmacy to get medication you people paid less than 10%; and you call that medical aid? If I wanted to pay price over 90% for medication, why would I bother getting medical aid in the first place? So you know what? Thank you ever so much for failing to provide the proper requested service and ruining my chances of getting medical aid with another company. Thank you for letting down a chronic patient with a sickly child. I look forward to being sick and needing to be admitted only to be requested to pay a million rand co-payment before the hospitalization that I or my daughter will be needing because I specifically told you that I am a chronic patient with a sickly child. Thank yo.