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JG
Johannes G

1 reviews | Active since Nov 2014

23 May 2016, 14:30

Do you care about your members

<p>I had some financial difficulties recently and my membership was suspended. After 3 attempts sending communications to credit control and including Gerhard van Emmenis (Chief Operations Officer) in the emails and literally begging them, Bonitas refused to lift the suspension.</p> <p>This is sad as it indicates that Bonitas do not care about thier members.</p> <p>To make matters worse, I was called late last week by a credit controler (believe it or not) advising me that my account will be suspended. I requested that my debit orders for the month of May to be stopped and that i would like an formal responce on why they are not willing to accomidate me.</p> <p>Surprise, i called today to confirm this and my debit order was still active and as yet i am awaiting a response from Bonitas.</p>

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply23 May 2016, 14:46
Official

Hello hein-groenewald

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply25 May 2016, 07:57
Official

Hello hein-groenewald

Thank you for submitting a comment to us through Hello Peter.

We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

JG
Johannes G's update25 May 2016, 10:08
Reviewer Update
Dear Bonitas Indeed i did receive a response. This was your Response: "Dear Mr Groenewald, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We acknowledge receipt of your communication to reinstate your membership and to allow you to pay arrears on arrangement; however as per our Credit Control Policy an account is to remain suspended until arrears are paid to date. Kindly note that your request has been rejected. Your debit order has been cancelled from your membership as requested. Please find below bank details and please make a direct deposit into Bonitas' account for your membership to be reinstated." It so turned out that i had an emergency today and had to get to a doctor, yet the doctor turned me away due to the fact that they cannot submit to claim and also due to previous submissions that failed there is an outstanding amount and i cannot pay this as a result of me having to purchase medicine cash earlier this month. Please advise where i can vie the credit control policy.