MH
Max H
1 reviews | Active since Sept 2023
25 Sept 2023, 09:39
DO NOT USE THIS MEDICAL AID!! They are *****'s
This excuse of a medical aid has the worst client service ever. I would not be surprised if people ended up dying due to their incompetence. They change policy inclusions without properly notifying customers and when you pay out of your pocket and try to claim back from “YOUR OWN ACCUMULATED SAVINGS” they process the claim and then decline on the pay date for no good reason!! Unhelpful staff and poor communication channels. This is by far the worst medical aid company i have seen/been with. Would not recommend to anyone!!
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
25 Sept 2023, 10:10Hello Max H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Sept 2023, 10:10
Official
Hello Max H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
MH
Max H's updateReviewer Update
25 Sept 2023, 11:28The bonitas team has been handling it for the past 2 months?! Just another empty promise from the bonitas team
MH
Max H's update25 Sept 2023, 11:28
Reviewer Update
The bonitas team has been handling it for the past 2 months?! Just another empty promise from the bonitas team
Bonitas Medical Fund's replyOfficial
26 Sept 2023, 09:29Hello Max H
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply26 Sept 2023, 09:29
Official
Hello Max H
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
26 Sept 2023, 17:08Hello Max H
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Sept 2023, 17:08
Official
Hello Max H
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MH
Max H's updateReviewer Update
27 Sept 2023, 10:31Another day passed without any interaction from bonitas besides automated messages saying please be patient we are dealing it, no feedback, no client interaction .. let this be a prime example of the service you can expect fro Bonitas “Bogus” medical Aid.
MH
Max H's update27 Sept 2023, 10:31
Reviewer Update
Another day passed without any interaction from bonitas besides automated messages saying please be patient we are dealing it, no feedback, no client interaction .. let this be a prime example of the service you can expect fro Bonitas “Bogus” medical Aid.
MH
Max H's updateReviewer Update
28 Sept 2023, 08:29Day 3 of Bonitas stating they will investigate this matter after 2 months of failing and yet to be resolved / contacted. To the general public and future clients, let this be a example of what to expect from Bonitas Medical Aid.
MH
Max H's update28 Sept 2023, 08:29
Reviewer Update
Day 3 of Bonitas stating they will investigate this matter after 2 months of failing and yet to be resolved / contacted. To the general public and future clients, let this be a example of what to expect from Bonitas Medical Aid.
Bonitas Medical Fund's replyOfficial
04 Oct 2023, 08:30Hello Max H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply04 Oct 2023, 08:30
Official
Hello Max H
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team