Do not recognize contributions

Since beginning of 2016 we pay our contrubtion every month and on ample occasions Bonitas fail to "see" our payment and suspend our membership (always on a Friday). This month they did not even sent us a sms to say that our contribution is outstanding (which was paid on 31/08/17). We were only notified of the suspention on Friday. What if we need emegency medical treatment during the weekend? This consistent problem is also going to be taken up with the Ombudsman.