1 reviews | Active since Mar 2024
Do not join this medical aid. I'm really sorry I did
On 26 August I got a mail from Bonitas. In that mail they tell me a overpayment was made. The overpayment can be due to 6 reasons, and they give you the possible reasons with a amount.
My question is now so I must pay you an amount due to possible reasons. Whaaat? Am I not suppose to get the account to see where over payment accured?
2 September we phoned your call Centre spoke to Tabi Moeketsi.
We asked about this over payment. We had a query about a referral to a specialist that we had a authority number for and. The specialist wanted my husband to come back after 3 months for another check up, and now you tell us we must have gone back to a GP again for another authority number for the follow up.
The next question was about the Booster that you can activate. On the adverti*****t it read. Pay for any out of hospital claims. No one can answer our questions on this one because it seems this is false adverti*****t because your Booster cover almost nothing.
After talking to Tabi Moeketsi and not getting the answers we asked for. I send you a mail to memps@medscheme on 2 September. You acknowledge receiving the mail. Rev number 020924QH8BMN
Up until today 16 September I did not get any answer from Bonitas.
I even did the survey on how "helpful" Tabi Moeketsi was, and in the survey told you I am still waiting for my answer.
Today Bonitas send me a mail if I do not pay the R216 that they can not explain to me, my medical aid will be suspended. My monthly payments is done every month on time with late joiner amounts and all. But this medical aid is not treating me fairly. This is bullying your members big time.
I will not recommend that you join this medical aid at all.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Just a follow up on my review. The response was quick. That I must give them. But not a very bright answer. Sorry to say.
As you can see not a very user friendly service they provide.
Hello Peter give companies your contact number. They are not willing to use that it seems.
In my review I provided them with the rev number. THAT YOU AS BONITAS GAVE ME. In that email you will find all my info, plus more.
I'm going to humor them and send them the info. Let see, then I can give you feedback again.
But now Bonitas there is one catch. I'm going to include my email adress. As I will not except calls from you. I want this in writing. Like the note I got that you are going to suspend my medical aid.
On that email I want a account were the overpayment was done. So that I as a member can have that on record.
In that mail I want to know what the Booster of R5000 can be used for.
In that mail I want to know why I must go back to get authority numbers on already authorized procedures. Wasting your members funds so that they must pay expenses.
Just a follow up on my review. The response was quick. That I must give them. But not a very bright answer. Sorry to say.
As you can see not a very user friendly service they provide.
Hello Peter give companies your contact number. They are not willing to use that it seems.
In my review I provided them with the rev number. THAT YOU AS BONITAS GAVE ME. In that email you will find all my info, plus more.
I'm going to humor them and send them the info. Let see, then I can give you feedback again.
But now Bonitas there is one catch. I'm going to include my email adress. As I will not except calls from you. I want this in writing. Like the note I got that you are going to suspend my medical aid.
On that email I want a account were the overpayment was done. So that I as a member can have that on record.
In that mail I want to know what the Booster of R5000 can be used for.
In that mail I want to know why I must go back to get authority numbers on already authorized procedures. Wasting your members funds so that they must pay expenses.
Thank you for submitting the details to us through Hello Peter.
Kind Regards
Thank you for submitting the details to us through Hello Peter.
Kind Regards
Thank you for submitting the details to us through Hello Peter.
Kind Regards
Thank you for submitting the details to us through Hello Peter.
Kind Regards