1 reviews | Active since Nov 2014
DO NOT JOIN BONITAS
It's just a pity you can't log a complaint and rate no stars as even a 1 star is not acceptable.
You write me about how you value customer service and apologize for the lack of it. Send me an affidavit form to complete for the LJP fee, yet your underwriting teams sends me a mail stating the fee will remain. The one hand doesn't know what the other is doing. This is a get rich quick scheme. Charge LJP to inflate the premium of the elderly. Just to line your shareholders pockets. Its appalling how the elderly gets milked for money in today's age. Tell me what's the use of completing the affidavit? Just to keep me docile? Just so you can say ***** you your dad will still pay us blood money. Tell me how do you expect a pensioner that for e.g. gets a pension of let's say R13 000 to may a medical aid contribution of R9480? And still be able to afford food, electricity, water etc? Boncap is a terrible fund. My mom is in constant pain as she has neuropathy and your aid doesn't want to cover her treatment. We increase the plan after carefull consideration as to the contributions to make sure is affordable, and in comes the LJP. Its at your discretion. In the interim my elderly parents has been without a active medical since Jan 2025 as my dad can't afford it now. My dad is a diabetic on insulin. I think it's time to go to another medical aid. One that not a money shark. Oh wait that all the medical aids in South Africa.
I have logged 2 hello Peters, this is the third. Your trust rating is way down low, but you don't even care right?
I need you senior management to contract me. As this up and down is a negative reflection on your company.
Why even send the affidavit if you going to just not care to remove the LJP? Please enlighten me this.
DO NOT JOIN BONITAS!
Reference numbers to date
310125QRZ9Y1 120225QSMM08
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
240225QT4Y9D
I got this auto reply mail on the 24th and got no reply back.
This is month 2 nearing its end.
240225QT4Y9D
I got this auto reply mail on the 24th and got no reply back.
This is month 2 nearing its end.
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our underwriting department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our underwriting department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
If you aren't able to apply a compassionate side to your business and to try to accommodate the elderly then I really do not know.
There is a LJP of R2480 odd being levied because our technology was far below standard and records where not kept somewhere central to aid clients that had medical aids prior to 2000
I requested a senior manager to contact me to discuss this matter still got no call. Just shows you what is most important, not the customer. The money they have to fork up to pay you. That's the single most important thing to your company.
If you aren't able to apply a compassionate side to your business and to try to accommodate the elderly then I really do not know.
There is a LJP of R2480 odd being levied because our technology was far below standard and records where not kept somewhere central to aid clients that had medical aids prior to 2000
I requested a senior manager to contact me to discuss this matter still got no call. Just shows you what is most important, not the customer. The money they have to fork up to pay you. That's the single most important thing to your company.