JS
Jason S
1 reviews | Active since May 2021
24 Jan 2022, 15:14
DO NOT GET BONITAS... THEY WILL JUST LET YOU DOWN
On the 17th of January 2022 I did a pre authorization for a procedure to take place on the 26th of January 2022. Bonita's came back the same day and approved the procedure with a 30% Co-Payment as the Hospital i selected was out of network. i lodged a complaint to them on the following day the 18th. my complaint was that on the website it stated that the Hospital was in network. i have since Tuesday spoken to 7 different call centre agents who all informed me that the complaint was escalated. the 6th person even stated that he did the search and said it needs to be covered as it was on the website. it is now Monday the 24 and my procedure is Wednesday morning. every time I call and get a different agent i start from scratch because my previous communication was not on the system. I am now on the phone for 1 hour and 9 min and still on hold. a medical aid that lets you down when you most need it is not worth it.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
24 Jan 2022, 15:26Hello Jason S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply24 Jan 2022, 15:26
Official
Hello Jason S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
JS
Jason S's updateReviewer Update
24 Jan 2022, 15:31As if. i am waiting 7 days and spent 4.5 hours on the phone and still no resolve. i have taking this matter further to the Council of medical schemes and asked my broker for other potions for medical aid.
JS
Jason S's update24 Jan 2022, 15:31
Reviewer Update
As if. i am waiting 7 days and spent 4.5 hours on the phone and still no resolve. i have taking this matter further to the Council of medical schemes and asked my broker for other potions for medical aid.
Bonitas Medical Fund's replyOfficial
25 Jan 2022, 17:08Hello Jason S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Jan 2022, 17:08
Official
Hello Jason S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
JS
Jason S's updateReviewer Update
25 Jan 2022, 19:03With all do respect, inconvenience is standing an hour in a que or waiting for a speed point to be rebooted.
My issue is not yet resolved. I interacted with 6 call centre agents and everyone handled my complaint completely different??? and each one contradicted one another. It took me 7 days and 4.5 hours to rectify an issue that the last agent sorted in a matter of hours..... it is not fair for your members to have to deal with untrained call centre agents. A phone call from a team leader as I was told they called would have maybe worked. but this response is poor just like the agents I dealt with.
I have received better service from government establishments than this so called we here for you.....
My issue is not yet resolved. I interacted with 6 call centre agents and everyone handled my complaint completely different??? and each one contradicted one another. It took me 7 days and 4.5 hours to rectify an issue that the last agent sorted in a matter of hours..... it is not fair for your members to have to deal with untrained call centre agents. A phone call from a team leader as I was told they called would have maybe worked. but this response is poor just like the agents I dealt with.
I have received better service from government establishments than this so called we here for you.....
JS
Jason S's update25 Jan 2022, 19:03
Reviewer Update
With all do respect, inconvenience is standing an hour in a que or waiting for a speed point to be rebooted.
My issue is not yet resolved. I interacted with 6 call centre agents and everyone handled my complaint completely different??? and each one contradicted one another. It took me 7 days and 4.5 hours to rectify an issue that the last agent sorted in a matter of hours..... it is not fair for your members to have to deal with untrained call centre agents. A phone call from a team leader as I was told they called would have maybe worked. but this response is poor just like the agents I dealt with.
I have received better service from government establishments than this so called we here for you.....
My issue is not yet resolved. I interacted with 6 call centre agents and everyone handled my complaint completely different??? and each one contradicted one another. It took me 7 days and 4.5 hours to rectify an issue that the last agent sorted in a matter of hours..... it is not fair for your members to have to deal with untrained call centre agents. A phone call from a team leader as I was told they called would have maybe worked. but this response is poor just like the agents I dealt with.
I have received better service from government establishments than this so called we here for you.....