1 reviews | Active since May 2017
do not attempt to join bonitas!!!!
This is the complaint I made on the 02/07, on the bonitas member zone.I have added my parents onto my medical aid due to them not being able to afford the previous medical aid which ended on the 30th June 2019. The confirmation of membership (attached) states 3 months general waiting period WITH PMB cover for my parents, but below that states : Beneficiary Name Excluded Conditions Start Date End Date (dads name) Chronic Renal Disease 01/07/2019 30/06/2020 My broker has explained that this cannot be possible because my parents were on the previous medical aid for more than 2 years. RENAL DISEASE IS A PMB. I have being running around, taking time away from work trying to get medical help for my parents. especially my dad as he needs to continue with his dialysis and now I come across this confusion on the membership certificate. this is my 1st time experiencing trouble with Bonitas, if there is a waiting period for my dads renal disease i do not wish to proceed with adding my parents to my medical aid. I want feedback now so I can make other arrangements. I have also not received any formal communicaion besides an sms. How will my parents be able to make use of the PMB without evidence of them belonging to the scheme. After all this bull****, I sent several emails as they still did not fix the certificate. My dads life is at stake. My broker has also sent them emails asking them to fix it, but no one seems to be able to get it right!!! i am disgusted and will NEVER RECOMMEND ANYONE TO JOIN BONITAS!!! Everything was good up until i tried to add dependents. what happens when i have a child? Well now i know i will have to add my child to my husbands discovery medical aid! Never thought i would even think about having any dealings with discovery! I do not want those pathetic standardized emails!!! FED UP!
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
FIX I THING AND F### UP SOMETHING ELSE!!! So after all this bull**** drama, i finally got the amended membership certificate. which removed the chronic renal disease exclusion.
the certificate clearly states Mr T Peter | 01 | 3 months general waiting period WITH PMB cover
01 Jul 2019 01 Oct 2019 . My broker stated my parents could take that certificate and make arrangements for my dad's dialysis treatments. they then went to a dialysis treatment centre, called BONITAS head office, and they were told they cannot make use of it until October, my parents then explained the 3 months general waiting period WITH PMB cover
01 Jul 2019 01 Oct 2019, and the lady at head office stated they need proof. i mean ***!!!
I then called my broker AGAIN and he stated he will get back to me, 2 min later he called and advised me BONITAS now needs a referral letter from the doctor that treated my dad, which was ALREADY SUBMITTED DURING THE APPLICATION TO AVOID TIME WASTING BECAUSE WITHOUT DIALYSIS, MY DAD WILL DIE!!!!!! I then had to submit the letter AGAIN with the dialysis description etc to *** as well as my complaint to *** and I marked the email as URGENT!!! And still no response! No one bothers to call, no one bothered to call me to make arrangements for my dads dialysis knowing its the main reason i added them to my medical aid. Again i will say, i know certain things need authorisation, however, i am not in the medical aid field! i did my part and submitted all the necessary documents including a clinical note from the dialysis doctor and BONITAS did not do their part!! this complaint will now be all over social media!!! you guys are pathetic. yesterday a lady from bonitas called me about the 1st complaint on hellopeter, i told her the certificate is amended but there is still more issues. she did not even ask what it is, she just say oh i apologize thank you bye.
*** type of company are your'll running?
FIX I THING AND F### UP SOMETHING ELSE!!! So after all this bull**** drama, i finally got the amended membership certificate. which removed the chronic renal disease exclusion.
the certificate clearly states Mr T Peter | 01 | 3 months general waiting period WITH PMB cover
01 Jul 2019 01 Oct 2019 . My broker stated my parents could take that certificate and make arrangements for my dad's dialysis treatments. they then went to a dialysis treatment centre, called BONITAS head office, and they were told they cannot make use of it until October, my parents then explained the 3 months general waiting period WITH PMB cover
01 Jul 2019 01 Oct 2019, and the lady at head office stated they need proof. i mean ***!!!
I then called my broker AGAIN and he stated he will get back to me, 2 min later he called and advised me BONITAS now needs a referral letter from the doctor that treated my dad, which was ALREADY SUBMITTED DURING THE APPLICATION TO AVOID TIME WASTING BECAUSE WITHOUT DIALYSIS, MY DAD WILL DIE!!!!!! I then had to submit the letter AGAIN with the dialysis description etc to *** as well as my complaint to *** and I marked the email as URGENT!!! And still no response! No one bothers to call, no one bothered to call me to make arrangements for my dads dialysis knowing its the main reason i added them to my medical aid. Again i will say, i know certain things need authorisation, however, i am not in the medical aid field! i did my part and submitted all the necessary documents including a clinical note from the dialysis doctor and BONITAS did not do their part!! this complaint will now be all over social media!!! you guys are pathetic. yesterday a lady from bonitas called me about the 1st complaint on hellopeter, i told her the certificate is amended but there is still more issues. she did not even ask what it is, she just say oh i apologize thank you bye.
*** type of company are your'll running?