Disturbed and Shocked by the way Bonitas is dealing with this. YOU SHOULD BE ASHAMED OF HOW YOU RUN A BUSINESS.

I am TRULY disgusted with Bonitas. We are on a primary option with the medical aid. My Husband went in for an back operation on the 12/09/2020. We were told by Bonitas that we needed to pay a co payment of R7850 when he admitted himself into the hospital for the procedure. Which he did. Bonitas didnt advise him of any further costs that he will be liable for as he did get authorisation for the procedure.

We are now being told we need to pay an amount that was short paid by the medical aid is R35157.09 on ref number 130121QBX4FR and yet another amount of R7454.34 Ref number 120121QBTXZ4. O the 04/01/2021 we are being told that "our" account is now standing at +120 days outstanding and this is most certainly going to affect his credit record.

How can a bill be outstanding for 120 days if we only got the invoice which im not intending to pay due to Bonitas failure to advise us properly of all the hidden costs.

I have always recommended bonitas to friend and family and many has joined because of my referral.

I am shocked that we are liable for this, because we have medical aid for just this reason.

I am also pregnant and im horrified by the prospects to use Bonitas when we give birth.

Funny how they are quick to take the almost R5000 every month and not willling to pay for a procedure they said we just needed to pay a co payment of R7850.