Dissatisfied member

It's not your call centre agents fault, I totally disagree with the manner in which Bonitas treats its customer's. I am currently admitted to hospital with a fracture on my vertebra and my request for payment for a brace was rejected, does not make business sense to me because if my fracture dies not heal without the brace then Bonitas will have to pay for the operation that must be done. This is really *********. Why not pay for the brace that is going to help my fracture heal.