sG
serisha G
1 reviews | Active since Aug 2017
16 Feb 2022, 16:43
Dissatisfied customer
I've been with Bonitas medical aid for over 3 years now and i have always been given the best service from your consultants ,But today I am put in a predicament of my bracket income that was raised to the highest income bracket due to late submission of my documents ,my documents were submitted late for numerous reasons which I have stated and sent over to the bonitas boncap beneficiary management team in the month of January ,an affidavit was given also explaining why ,however they have refused to give me a concession for this time .I am really disappointed with the service I have received as I am not receiving a full income and I've been at home since October 2021 .
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
16 Feb 2022, 16:52Hello Serisha G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply16 Feb 2022, 16:52
Official
Hello Serisha G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
17 Feb 2022, 07:12Hello Serisha G
Thank you for submitting your details to us through Hellopeter. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting your details to us through Hellopeter. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2022, 07:12
Official
Hello Serisha G
Thank you for submitting your details to us through Hellopeter. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for submitting your details to us through Hellopeter. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
sG
serisha G's updateReviewer Update
22 Feb 2022, 07:35Uptil today I have not received a feedback from Bonitas ,This is absolutely pathetic for a Medical aid company who holds such high regard in terms of resolving their matters timeously, I am completely disappointed with the service I have received, This is not on !
sG
serisha G's update22 Feb 2022, 07:35
Reviewer Update
Uptil today I have not received a feedback from Bonitas ,This is absolutely pathetic for a Medical aid company who holds such high regard in terms of resolving their matters timeously, I am completely disappointed with the service I have received, This is not on !
Bonitas Medical Fund's replyOfficial
26 Feb 2022, 00:05Hello Serisha G
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Feb 2022, 00:05
Official
Hello Serisha G
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team