Dissapointted!

I’m really disappointed in Bonitas, I joined the medical aid this month , my son had an emergency and needed medical attention on Thursday , when I got to the doctor and called Bonitas for my membership I was told my medical aid is not active and I paid cash for my sons consultation . He then needed to go to hospital the following day on the Friday which I got paid and to my surprise Bonitas deducted money from my account while I was told my membership is not active ! Where do I now find cash to pay for my sons medication and consultation when you took the money ? He really needs medical attention and I don’t have the money . I’m very inconvenienced