dissapointing service

I am very disappointed with the service received from Pharmacy direct as well as Bonitas regarding my medication. Normally my meds would be delivered to me of which I never received same for December . I normally look on the slip if any amounts is outstanding to ensure the med will be delivered on time. Due to non delivery i did follow up on the meds on 31/12/2024 after I had to go to casualties at Glynwood hospital on 30/12/2024 with my blood pressure being on 177/130 and had to pay R1500.00 to be attended to. When I did the follow up the following day , I spoke to several people to no avail . speaking to a senior individual by the name of Juan ( if not mistaken ) she did advise one months prescription will be sent as I requested same to be delivered the same day to ensure I will not face the situation of having to go to casualties again as the following day is new years and therefore wont be able to have the matter to be attended to of which the lady advised she will call me back as I never received a call from her . When I followed up after 12h00 it was told by another lady the meds will be delivered by 14h00 as I requested for a contact nr to follow up should I not receive any response , none was given as I was ensured of the meds that will be delivered . I told the lady I need feedback in 30 min time, once again never received as I phoned back at 12h30 and then confirmed wed buy another consultant that meds will definitely be delivered by 17h00 still no delivery. When I phoned at 16h00 on Tuesday , the answering machine at pharmacy direct did advise the department closed at 14h00 leaving me with no one to follow up on the matter . I phoned bonitas wanting to request that the claim that was logged should be cancelled so that I can obtain my meds from dischem which I tried the morning and then informed the meds is already being claimed for of which have the option to get the med and will have to pay cash therefore due to the claim being submitted already. The stand in at Bonitas (lady) adv she will contact pharmacy direct and get back to me of which she informed that the department closed 14h00 which was no news to me and they do not have any contact details for a senior person to attend to the matter as i will have to forward a mail and they will attend to the matter when possible, which does not resolve my concern regarding my blood pressure. As noted nothing materialized as the meds is still not delivered and the concern regarding all is that I had brain tumour and of which was Cancerous and already had 3 brain surgeries. I had to rush to dischem and they manage t to assist with 5 days meds to cover for the delay in delivery of which I had to pay cash for. The payment of R1500 at Lynwood had to be paid for cash as well as the medical aid is exhausted, as I had to get the meds to ensure there will be no need for another visit to Glynwood costing me another R1500.00 The matter was only attended to in the new year, meds delivered and the request for the refund just ignored, no responsibility acknowledged by Pharmacy direct. only informed the matter will be investigated.

Mails sent thereafter seems to be ignored, no response received at all and still still no response received from Bonitas at all.

forced by Bonitas for meds that need to be obtained from pharmacy direct which will be delivered monthly , should you wish to have the meds collected from Discem a certain % will be charged therefore which is more than the cost charged by pharmacy direct.

below is some of the contact details whith whom i've been informed to contact .To: Zanele Zwane <***>; ***; *** Cc: ***; Care PD <***>; Hansley Kiewiets <***>;