NJ
NICOLETT JOL?NE
1 reviews | Active since Jul 2021
09 Jul 2021, 10:38
Dissapointed
I heard good reviews about Bonitas so chose to join them. Unfortunately communication has been confusing with claims. They have taken so long to pay out claims where I have submitted all the right documents that twice I had gotten final warnings from the doctors for non payment. After having phoned multiple times to check on payment and having being told it was being paid or paid. I am really just tired of having to follow up on almost every claim to actually have it paid even though I did everything from my side and stayed within my plan. Am strongly considering changing to another medical aid as soon as possible. So disappointed after hearing how good they were.
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Replies (2)
Bonitas Medical Fund's replyOfficial
09 Jul 2021, 11:49Hello Nicolett J,
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jul 2021, 11:49
Official
Hello Nicolett J,
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint . We are so sorry to hear about this , we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number (to protect your personal information not to be visible on this public forum), we will then investigate and assist you with a resolution.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
NJ
NICOLETT JOL?NE's updateReviewer Update
09 Jul 2021, 15:29Hi
My membership number is ***. Although I don't know how you are going to resolve what has already happened. I am just tired of having to follow up and chase every claim to make sure it gets paid.
I will have to do it again as I see another claim that I had phone about before I went and then after is also still not paid almost 2 months later with no communication from Bonitas as to it not being paid or why.
My membership number is ***. Although I don't know how you are going to resolve what has already happened. I am just tired of having to follow up and chase every claim to make sure it gets paid.
I will have to do it again as I see another claim that I had phone about before I went and then after is also still not paid almost 2 months later with no communication from Bonitas as to it not being paid or why.
NJ
NICOLETT JOL?NE's update09 Jul 2021, 15:29
Reviewer Update
Hi
My membership number is ***. Although I don't know how you are going to resolve what has already happened. I am just tired of having to follow up and chase every claim to make sure it gets paid.
I will have to do it again as I see another claim that I had phone about before I went and then after is also still not paid almost 2 months later with no communication from Bonitas as to it not being paid or why.
My membership number is ***. Although I don't know how you are going to resolve what has already happened. I am just tired of having to follow up and chase every claim to make sure it gets paid.
I will have to do it again as I see another claim that I had phone about before I went and then after is also still not paid almost 2 months later with no communication from Bonitas as to it not being paid or why.