Dissapointed

I am very dissapointed with Bonitas because now I am sitting with short payments which I do not understand.

I went to the emergency room on evening of 22nd February 2023 with a cardiac arrythmia. I was treated at midmed hospital and a cardioversion was performed by the doctor before I was transferred to life wilgers general ICU.

Midmed submitted the claim for the emergency bed they used and I am being told that the claim was not paid while I was treated for a pmb condition in ICU.The doctor on the other hand was paid from my chronic benefit for this procedure. It does not make sense why the hospital was not paid and why it was claimed from my savings benefit.When I called in the consultant explained that I was supposed to notifiy the medical aid within 24 hours so the claim can be reviewed since it was an emergency and she could not assist.How do I contact the medical aid while I am in ICU for over 4 days.

This claim is from the 22nd February and I have not lodged any other query since I was told I was supposed to do it in 24 hours

Secondly I have another query which I lodged on whatsapp the lady who was assiting me there Thandek Mdluli was not helpful and shared no emphathy when I speciafically requested that she lodge dispute about this claim for me since I do not agree with the rejection.After i tell her countless times to lodge the dipsute for me she provided me with a reference number 130623QP4JD9

I have another issue with he procuder I did on the 31 March 2023 where I recived confirmation that this procedure would be covered in full. I used a network specialist and only later to find out that the anesthesiologist is not going to be paid in full.How would I have known how much he would charge since I requested authorisation prior to this.

I am not happy and I am looking for another medical aid because this is very dissapointing.I am paying monthly on time without fail but now I need go about paying for short payments.