dissapointed

1. Had an emergency elbow operation on the 21st Nov. 2014.<br> <br> 2. All codes we authorized by Bonitas.<br> <br> 3. All bills has been paid except an outstanding amount of R12583.24 payable to Dr. Mgele - Why has it not <br> been paid.<br> <br> 4. The lady from Dr. Mgeles rooms (accounts department) contacted Bonitas on the 2nd Dec. 2014 and <br> spoke to one of the consultants, then on the 5th Dec. 2014 she sent thru all relevant information, then<br> again on the 21st Jan. 2015 she spoke to yet another consultant - no feedback.<br> <br> 5. My husband contacted Bonitas on the 9th Jan. 2015, the consultand said he would re-submit the quiry<br> and that it would take 10 working days for a reply - Guess what nothing, no feedback.<br> On the 22nd Jan. 2015 he spoke to Fatima (yet another call made to Bonitas) she gave my husband<br> a Referance Number - *** - still no feedback.<br> <br> 6. How long must we still wait for an answer from Bonitas?<br> Come on Bonitas your service used to be excellent.<br>