MB
Marlene B

1 reviews | Active since May 2023

19 May 2023, 16:11

Disregard for Patients Quality of Live, Money seems to be thier End Game

I have been a member of Bonitas Medical Fund for a number of years, on the BonClassic plan. I was diagnosed with an autoimmune disease of which requires a Liver Transplant. WITS Donald Gordon Liver Transplant Hospital is the only DSP in SOUTH AFRICA that CAN do this Transplant. Yet WITS DONALD GORDON is not listed on BONITAS Network- WHY? It seems to me its a way for them to tap their members of even more money by charging a 30% CO-PAYMENT. Bonitas approved the liver transplant and when contacted by WITS DONALD GORDON the night I had to have the transplant as a Donor became available, they AGREED to WAIVER the CO-PAYMENT, yet a month later I get a call that I have to now pay the 30% CO-PAYMENT for the transplant. Each time I have to come back to WITS DONALD GORDON for further tests POST Transplant I am expected to pay CO-PAYMENTS which are escalating daily. Where is the justification for this continued harassment for CO-PAYMENTS when WITS DONALD GORDON is the only hospital in South Africa that can treat me and ensure I survive this transplant. I am furthermore going to lodge a complaint with the Medical Council. It is disgusting that patients who have no other alternative but to use WITS DONALD GORDON should be charged 30% co-payments on every event. It is enough stress that a person needs to deal with already, considering my entire lifestyle had to change, I was at my near death.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 May 2023, 09:09
Official
Hello Marlene B,

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We are investigating this matter.
  
We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonita's