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antony C
1 reviews | Active since Apr 2015
14 Oct 2021, 11:38
Dishonorable Bonitas claim stage 2nd experience
Once again I am obliged to share my very poor experience with Bonitas for current clients and potential clients to please be very aware of. I pay R1400 per month for medical aid and I hardly ever go see my GP and yesterday Bonitas decided to yet again dishoner my claim that was submitted and out of a R490 GP visit they paid my GP R6. This is so dishonorable when I honer my monthly premiums without fail yet at claim stage they dishoner their clients. Public needs to be very weary of this type of corporate behavior before getting into business with corporations that constantly behave in these manners
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
14 Oct 2021, 12:19Hello Antony C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply14 Oct 2021, 12:19
Official
Hello Antony C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
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antony C's updateReviewer Update
14 Oct 2021, 12:21Thank you Bonitas for replying
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antony C's update14 Oct 2021, 12:21
Reviewer Update
Thank you Bonitas for replying
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antony C's updateReviewer Update
14 Oct 2021, 13:23Wow ok I am sharing this experience for everyone to see. So a very friendly kind lady by the name of Sadeya Yaghya called me right away as she saw that the AI system rejected my claim and she was amazing as she was able to listen to my side of the story and immediately had a solution whereby she resolved the AI complications and my GP was paid in full by my medical aid Bonitas and I really am happy to have dealt with a kind empathetic person such as Sadeya. Thanks Bonitas team for your speedy assistance
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antony C's update14 Oct 2021, 13:23
Reviewer Update
Wow ok I am sharing this experience for everyone to see. So a very friendly kind lady by the name of Sadeya Yaghya called me right away as she saw that the AI system rejected my claim and she was amazing as she was able to listen to my side of the story and immediately had a solution whereby she resolved the AI complications and my GP was paid in full by my medical aid Bonitas and I really am happy to have dealt with a kind empathetic person such as Sadeya. Thanks Bonitas team for your speedy assistance
Bonitas Medical Fund's replyOfficial
15 Oct 2021, 06:42Hello Antony C Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply15 Oct 2021, 06:42
Official
Hello Antony C Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Oct 2021, 06:47Hello Antony C
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply15 Oct 2021, 06:47
Official
Hello Antony C
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Kind Regards
The Bonitas Team