Dishonest feedback concerning Account

Before the 10th of April my husband went to the walk-in center in Roodepoort to have our medical fund option changed. He was told that I head to complete a Option change form and type a letter of Authorization which I did.<br> It was then handed in at the walk-in center. We were told that the change would be made and that we would be receiving our new cards within 5 days.<br> During the last week of April I received an Email informing me that I had to send them forms for the option change which I have already done.<br> I complained and got conflicting answers from different people.<br> My husband phoned and the change was confirmed and he was told that we would pay the BonEssential amount from the 1st of May. Fortunately we have a voice recording of that call.<br> Still the Boncap amount was debited from my husband's account which is approx. R1300 more.<br> I am done allowing Bonitas staff to lie to us and mess with us.<br> I will be seeking legal advice now.<br>