Disgusting wait for Hospital Authorization

This is now pathetic... My husband joined my medical aid in May 2018. I have been with Bonitas for about 9 years now. He went to see an Orthopedic surgeon in January 2019 as he had hip pain. The doctor said he would need a hip replacement after doing an MRI and x-rays. We decided that we wanted a 2nd opinion so we went to another doctor who also said that if he doesn't get the hip replacement he would most likely land up in a wheel chair. This new doctor who is fantastic and on the Bonitas list of Doctors wants to operate next Tuesday the 14th May 2019. I called yesterday for authorization and we are still waiting. The people that answer the phone can't help you need to talk to a clinical Agent who can't take calls because they too busy... HELLLOOO we need to inform his work his going into hospital and can't do that at 99... ALSO do you want the man to land up in a wheel chair and not able to play ring a ring a Rosie with his 17 month old daughter. This must be the worst serve I have ever received from Bonitas.. Yes I understand his only been on for a year but myself and my son have been on for 9 years so its not like the whole family only joined a year ago.