MB
MAUREEN B
1 reviews | Active since Oct 2013
03 Mar 2023, 09:54
DISGUSTING SLOW SERVICE
I needed an authorization number for my husband's facial cancer operation. He had a hole in the side of his nose eaten by cancer. It was closed up last year & at the time Bonitas were told he would need another op on his nose to finish the nostril etc. He has been waiting all of this year 2 months for authorisation. I phone Authorisation dept get told it's with the committee & I will get authorisation in 24 - 48 hours. Maybe they mean days. NO ANSWER YET & OP SCHEDULED 06.03!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
03 Mar 2023, 10:28Hello MAUREEN
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of your husband in order to assist with your enquiry. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of your husband in order to assist with your enquiry. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply03 Mar 2023, 10:28
Official
Hello MAUREEN
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of your husband in order to assist with your enquiry. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of your husband in order to assist with your enquiry. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
MB
MAUREEN B's updateReviewer Update
03 Mar 2023, 10:41Membership no ***
ID ***
ID ***
MB
MAUREEN B's update03 Mar 2023, 10:41
Reviewer Update
Membership no ***
ID ***
ID ***
Bonitas Medical Fund's replyOfficial
03 Mar 2023, 11:39Hello MAUREEN
Thank you for submitting the details to us through Hello Peter.
We confirm that the authorisation has been released and correspondence was sent to all parties.
We sincerely apologise for any inconvenience that might have been caused.
Kind Regards
Bonitas
Thank you for submitting the details to us through Hello Peter.
We confirm that the authorisation has been released and correspondence was sent to all parties.
We sincerely apologise for any inconvenience that might have been caused.
Kind Regards
Bonitas
Bonitas Medical Fund's reply03 Mar 2023, 11:39
Official
Hello MAUREEN
Thank you for submitting the details to us through Hello Peter.
We confirm that the authorisation has been released and correspondence was sent to all parties.
We sincerely apologise for any inconvenience that might have been caused.
Kind Regards
Bonitas
Thank you for submitting the details to us through Hello Peter.
We confirm that the authorisation has been released and correspondence was sent to all parties.
We sincerely apologise for any inconvenience that might have been caused.
Kind Regards
Bonitas
MB
MAUREEN B's updateReviewer Update
03 Mar 2023, 11:59We have authorisation but code 0296 was not authorized that's what is hold up on that one.
MB
MAUREEN B's update03 Mar 2023, 11:59
Reviewer Update
We have authorisation but code 0296 was not authorized that's what is hold up on that one.
MB
MAUREEN B's updateReviewer Update
03 Mar 2023, 12:06Just received full authorization complete with code 0296. Happy 😊
MB
MAUREEN B's update03 Mar 2023, 12:06
Reviewer Update
Just received full authorization complete with code 0296. Happy 😊
Bonitas Medical Fund's replyOfficial
05 Mar 2023, 07:37Hello MAUREEN Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply05 Mar 2023, 07:37
Official
Hello MAUREEN Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team