CW
Carmen W
1 reviews | Active since Aug 2019
16 Nov 2022, 11:31
Disgusting service trying to get an authorisation number!
My mother is scheduled to go for a mastectomy tomorrow and has been trying to get authorisation for the past week - so much for your 48 hour turnaround time! She has phoned every single day and always receives the same reply, “it’s with the medical advisor”. Shocking service!!! Absolutely disgusting!!!
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Replies (2)
Bonitas Medical Fund's replyOfficial
16 Nov 2022, 12:13Hello Carmen W
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply16 Nov 2022, 12:13
Official
Hello Carmen W
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
18 Nov 2022, 13:02Hello Carmen W
With reference to your enquiry, please note we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
With reference to your enquiry, please note we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply18 Nov 2022, 13:02
Official
Hello Carmen W
With reference to your enquiry, please note we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
With reference to your enquiry, please note we have not received the required details from you.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team