Disgusting service from Bonitas Medical scheme when trying to obtain Chronic medication

<p>We have moved across from Liberty medical aid and joined Bonita’s medical scheme by force.</p> <p>We have been struggling since December 2016 to obtain details or feedback with regards to new Medical aid-Chronic Illness benefit. This NEW process was never explained to us.</p> <p>Myself and my husband are both on chronic medication and because of this POOR service we have not taken any Chronic medication for the past 7 days!!!!!!!</p> <p>With the amalgamation the new Chronic process i.e. Pharmacy direct was never explained it us.</p> <p>Sequence of events as follows:</p> <p>· December 2016 chronic script was send to Broker (Marcus Odendaal) as well as Bonita’s Chronic department for DI + DE Daniels.</p> <p>· On the 3rd of January an email was send to ********** as well as to Broker (This was the Bonita’s CIB form.)</p> <p>· On the 4th of January we went to Roodepoort walk in center and we met with Anna Nong.</p> <p>· She emailed the chronic prescriptions again for the 2nd time. When Anna emailed prescriptions as well as chronic application form she did not attach Mr. Daniels prescription in full, only part of his prescription was send through.</p> <p>· On the 5th of January we went back to walk in center and we spoke to Trevor and we had to send another email with DE Daniels to ********** and 'Anna Nong' ********** <p>· At this time we received a call from Nicolene form Pharmacy direct. Feedback from Nicolene was follows” Medication was prepared and will be ready for delivery Friday the 6th of January”.</p> <p>· We called Friday the 6th late morning and we spoke to Paul only to find out the medication has still not been dispatched for delivery .He advised that medication will only be delivered on Monday as they do not work on weekends. The scripts was still NOT ready for delivery.</p> <p>· We called Pharmacy direct on the 9th of January only to find our AGAIN the medication is still not ready for dispatching.</p> <p>· Went to Roodepoort walk in center on the 9thof January 2017 to confirm when medication will be delivered.Met with Samantha the most unhelpful and arrogant consultant. She showed no empathy and no interest what so ever.</p> <p>We would really appreciate URGENT assistance with regards to this as we NEED OUR MEDICATION URGENTLY.</p> <p> </p> <p>Policy number – ********** 9535.</p> <p> </p> <p>Contact number ********** 736</p> <p>Dorothy Daniels.</p> <p> </p> <p> </p>