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Nirvashni N
1 reviews | Active since Mar 2012
25 Mar 2022, 13:16
Disgusting service from Bonitas
Bonitas has the worst service ever, I have been struggling for the past 5 months to get them to resolve a query that their agent Meagan Philander acknowledged and responded with incorrect information on, Ref 151121QW2T6R. They debited me twice even after receiving the proof of income in November and now refuse to refund me. I have called your call center numerous time and no response, do I have to resort to social media to get a response from management. Ref 010322QOL9SN Ref 010322QOLDSH
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Replies (2)
Bonitas Medical Fund's replyOfficial
25 Mar 2022, 14:27Hello Nirvashni N
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Mar 2022, 14:27
Official
Hello Nirvashni N
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Mar 2022, 16:17Hello Nirvashni N
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply25 Mar 2022, 16:17
Official
Hello Nirvashni N
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team