Disgusting service from Bonitas.

I am thoroughly disgusted by the service or no service that I have received from Bonitas. I have changed options from Standard to Go classic as from the 1st of January 2018. I need new dentures done and went to the dentist who sent through an authorisation. At first this was approved however a duplication was sent which confused the issue. I phoned the medical aid to cancel both so we can start afresh.

This has now been going on for a month and a half and I have spent in excess of R500 on airtime just to be transferred from pillar to post and just to be told that even though I have changed options the old standard option still apply and I have to wait out the four to five years .

What then is the point of moving to a higher fund if you are not going to get the benefits attached to that fund. I have asked to be put through to a manager but it seems the fund is run by call agents.

I am at my wit's end with this disgusting service.

Thank you Bonitas for nothing.