Disgusting Service from Bonitas

<p>I have been dealing with Bonitas for 2 months regarding a claim that was not paid by the medical aid. They have been in back log with there emails and i was abit understatnding in the beginning however now that we have been handed over for not even R100 this has been more ridiculous then ever before. The service is disgusting and they do not know how to treat there clients. No one knows how to assist, they push you from pillar to post, they tell you different stories after being on the line for more than an hour. They do not care about there clients and just sit there and tell them different things that are required at a time. </p> <p> </p> <p>I honestly feel they dont know how to assist with queries that they should know how to assist. </p> <p> </p> <p>I spoke to a gentlemen manuchem which then transferred the call to the team leader to assist Fayrouz ( which i had to fight to speak to as they never want to transfer coz the team leaders and managers are always in a meeting). </p> <p> </p> <p>The service is really bad. </p> <p>Ref - BON ********** 9</p> <p> </p> <p> </p> <p> </p>