DISGUSTING SERVICE FOR CHRONIC PRESCRIPTIONS

I find it disgusting that the "voted best medical aid" BONITAS, is in the habit of cheating their clients. I have had run-ins with them before where they have erred in their favor and after being forced to acknowledge their mistake they simply shrug their shoulders and decline to reimburse the de*****ed client. My daughter is being treated for a very serious chronic condition and during the process the specialist initially gave her a low dosage and then after some time doubled the dosage it to achieve the desired result. The chronic medication was then declined with a misleading code of "514 - Benefits limit reached/depleted/exhausted". On calling I was told that motivation is needed to double the dosage. We got the specialist to contact BONITAS. Their chronic department approved the change saying it is a pre-approved condition. However this is the response we got after they approved the change. "Kindly note that our records indicate that the amount of R432.06 has been rejected, therefore, no payment will be made to the service provider." BONITAS doesnt accept scripts but auto approves it on receiving a claim from the pharmacy. They should have notified me if they had an issue instead of simply not paying. They have now approved the change but still wont pay.