Disgusting service ever in my grand fathers Life

Im Tired of Bonitas they tell there Funds that are on Savings that Available on their own Terms i must go to the Doctor being Embarased told i have 100 on the Savings while on the other one theres 7800 I was sent back by the Doctor I called this Morning, told the doctor was suppose to treat me then i must send an email for them to debit from the Savings that has Money to pay the Doctor OR Pay Cash while i pay my Medical Aid before i even get paid its debited, the i ask them tomorrow im going back to the Doctor i need them to make enough funds Available was told its not going to happen over dead body. They must not call me to explain the must call me to say funds Available tomorrow im giving the same instruction as when i must send email for the to debit on Account that has money. Ref number the gave me 271124QM7X3W iam at work sick as we Speak. Im Changing Bonitas to another Medical aid the relashinship is Over they must transfer my Money i need to use it Danko