Disgusting service by Bonitas Medical Fund.

Bonitas Saving Fund nightmare. I terminated my membership of Bonitas on 31 December 2025. I was issued with a termination letter and was told to complete the refund forms attached. First of all there was no forms attached. I had to query and was told of the waiting period of 4 to 5 months. Finally refund forms were emailed to me. I completed and submitted these forms ; still in December 2025. I again received an email informing me of the waiting period. In May I phoned the call centre and was told that Bonitas would contact me to verify banking details; etc. To date no 1 call. I regularly called the call centre ; 5th ; 8th ; 15th ; 29th May 2026 to be told that I must not worry as payment will be done in May. I asked the agents to check that all my documentation was in order. They rep**** in the affirmative. I again called the call centre on Mon 1st June 2026 ; and now my details ; membership number ; ID number and reference number could not open my account. The young lady promised to phone me back within the half of a hour. Still waiting. I have also at this moment emailed an escalation letter to Bonitas and given them five working days to respond with a concrete date of payment. After this I will escalate the matter to the Council for Medical Schemes (CMS).